ATIH Technology


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Hardware Troubleshooting:

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Within hardware troubleshooting as part of IT services, you can offer several specific services related to diagnosing and resolving hardware issues with Mac systems. Here are some services you can provide.

Diagnosis and Assessment / Component Replacement and Repair / Hardware Upgrades / Temperature and Cooling Management / Peripheral Compatibility and Configuration / Hardware Compatibility Testing / Data Recovery / Preventive Maintenance.

Software Troubleshooting:

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Within software troubleshooting in Windows environments, IT service providers offer a range of services aimed at diagnosing and resolving software-related issues. Here are some common IT services provided within software troubleshooting for Windows.

Operating System Troubleshooting / Application Support and Troubleshooting / Software Installation and Configuration / Software Updates and Patch Management / Driver Installation and Configuration / Security Software Configuration / Data Backup and Recovery / Software Conflict Resolution / Remote Software Support and Troubleshooting / User Account Management and Permissions.

System Performance Optimization:

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System Performance Optimization focuses on improving the overall performance and efficiency of computer systems, whether they’re running Windows or macOS. These services include various tasks and optimizations to ensure that systems run smoothly, respond quickly, and operate at their full potential. Some common components of System Performance Optimization include.

Hardware Evaluation / Operating System Tuning / Software Optimization / Disk Cleanup and Defragmentation / Driver Updates and Firmware Upgrades / Security and Maintenance / Resource Monitoring and Management / System Upgrades and Enhancements.


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Within cybersecurity for both Windows and macOS environments, IT service providers offer a range of services aimed at protecting systems, networks, and data from cyber threats. Here are some common IT services provided within cybersecurity for both operating systems.

Security Assessments and Audits / Endpoint Protection / Firewall Configuration and Management / Patch Management / Identity and Access Management (IAM) / Data Encryption / Security Awareness Training / Incident Response and Forensics / Security Policy Development and Compliance / Security Monitoring and Threat Intelligence.

Network Configuration and Maintenance:

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Network Configuration and Maintenance encompasses the planning, setup, optimization, and ongoing management of computer networks to facilitate communication and data exchange between devices and users within an organization. This includes both wired and wireless networks, ranging from local area networks (LANs) within a single office to wide area networks (WANs) connecting multiple locations.

Design and Planning / Installation and Setup / Security Implementation / Performance Optimization / Monitoring and Maintenance / Troubleshooting and Support / Scalability and Expansion / Documentation.

User and Group Management:

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User and Group Management encompasses a set of IT services focused on effectively managing user accounts and access permissions within an organization’s IT infrastructure. This includes creating, modifying, and deleting user accounts, as well as configuring permissions, passwords, and access levels. Group management involves organizing users into groups based on roles or organizational structure, simplifying the administration of access rights and permissions.

User Account Creation and Management / Group Policy Configuration / Group Management / User Profile Management / Authentication Mechanisms / ACL Configuration / Permission Assignment / ACL Troubleshooting / Single Sign-On (SSO).

Connectivity Issue Resolution:

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Diagnosis and resolution of Internet and network connectivity problems. Connectivity Issue Resolution involves diagnosing and resolving issues related to network connectivity, ensuring that users can access network resources and services without interruption.

Network Diagnostics and Troubleshooting / Hardware Inspection and Maintenance / Wireless Network Optimization / Configuration and Management of Network Services / Firewall Configuration and Management / VPN Troubleshooting and Support.

Data Recovery:

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Data recovery is the process of retrieving lost, deleted, corrupted, or inaccessible data from storage devices such as hard drives, solid-state drives (SSDs), USB drives, memory cards, and RAID arrays. This can include recovering accidentally deleted files, restoring data from formatted drives, repairing damaged file systems, and retrieving data from physically damaged storage devices.

Lost or Deleted File Retrieval / Corrupted Data Repair / Formatted Drive Recovery / Physically Damaged Device Recovery / Partition Recovery / RAID Array Reconstruction / File System Reconstruction / Data Extraction from Backup Copies / Forensic Data Recovery.


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Virtualization is the process of creating virtual instances of computing resources, such as servers, storage devices, or networks, within a single physical hardware system. It allows multiple virtual machines (VMs) or virtual environments to run simultaneously on a single physical server, each isolated from the others and sharing the underlying hardware resources.

Resource Consolidation / Isolation and Segmentation / Hardware Independence / Dynamic Resource Allocation / High Availability and Disaster Recovery / Scalability and Flexibility / Testing and Development Environments / Desktop Virtualization.

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